We take a lot of care and love when making the products and Tilonia Bazaar and check the quality at multiple stages to ensure it reaches you in a condition you will be pleased with. Since our products are all handmade, there may be some unique features that are tell-tale signs of a handmade product. Please do let us know if you are not happy about anything.
1. No Cancellations:Due to the ongoing COVID-19 pandemic and the associated safety/health considerations, we are sorry that we unable to offer a cancellation, refund or exchange for your orders (unless it is for reasons as mentioned in 2 below)
2.Defect/Damage: If you received a product in a damaged condition, or if it has any defects please do write to email@example.com 48 hours of receiving the order.
Please do send us a few pictures/video showing the defect or damage. You can talk about the defect/damage in the video.
In the same email, kindly mention
1) Order number
2) Your name and phone number
3) The defect or damage in the products
The products must be in original (unwashed, un altered, as received) condition to be considered for an exchange/refund.
After initiating the email, we will consider the Returns/Exchange/Refund based on the defect or damage in the product after a conversation and stay in touch via email to find a resolution.
3. Return/Cancel Policy:
1) We use India post, a government postal service, for domestic and international deliveries. The amount of time that an Indian Post order takes to deliver depends on the size, weight, and destination of the parcel. However, the average time for an international delivery could be between 20-40 days and for domestic could be between 3-10 days.
2) No refund and exchange for international orders.
3) Import duty may be levied at the destination. Please refer to the custom & excise guidelines of your country.
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